Shipping policy

1. Shipping Regions

We currently ship canvas orders to the following countries:

Netherlands, Belgium, Germany, Austria, Luxembourg, France, Italy, Spain, Ireland, Sweden, Finland, Denmark, Portugal, Poland, Czech Republic, Bulgaria, Romania, Croatia, Hungary, Latvia, Estonia, Lithuania, Slovakia, Slovenia, Greece.

We do not ship outside these countries at this time.

Digital products are available worldwide.

2. Product Type

Digital Portrait

  • Delivered via email
  • No shipping required

Printed Canvas

  • Made to order
  • Shipped to your provided address

3. Production Time

All artworks are custom-made based on your uploaded photo(s).

  • Digital delivery: typically within 48 hours
  • Canvas production: typically 2–5 business days

Production time may increase during busy periods or if additional input is required.

4. Shipping Time (Canvas)

  • Europe: 2–5 business days

The delivery timeline shown at checkout is leading and should be considered the final estimated delivery timeframe.

5. Total Delivery Time

Most orders are delivered within 5–10 business days.

During peak periods (e.g. holidays), delivery may take up to 14 days.

6. Packaging & Shipping Quality

All canvas orders are:

  • Carefully packaged for safe transport
  • Shipped using reliable carriers
  • Protected against standard transport risks

Our packaging is designed to ensure your artwork arrives in good condition.

7. Tracking

All canvas orders include tracking.

  • You will receive a tracking link via email once shipped
  • Tracking updates may take 24–48 hours to appear

8. Order Requirements

Customers are responsible for:

  • Providing a correct shipping address
  • Uploading clear and usable photo(s)

Delays caused by incorrect information or unusable files are not our responsibility.

9. Delays

Delays may occur due to:

  • High order volume
  • Courier disruptions
  • Holiday periods
  • Required customer input

Delivery dates are estimates and not guaranteed.

10. Damaged or Lost Orders

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of delivery
  • Provide clear photos of the issue

If the issue is confirmed, we will offer a replacement at no additional cost.

This applies to damage caused during transport only.

11. Digital Delivery Issues

If you have not received your digital file:

  • Check your spam/junk folder
  • Contact us with your order number

12. Contact

For all shipping-related questions: orders@shobli.com