Refund policy

1. Nature of the product

All products offered via Shobli are custom-made creations based on the photo(s) provided by the customer.

Orders may consist of:

  • Digital delivery (included by default)
  • Optional physical products (canvas: gallery wrapped or shadow box frame)

Production starts automatically after successful payment.

2. No right of withdrawal

In accordance with Article VI.53 of the Belgian Code of Economic Law and the European Consumer Rights Directive, there is no right of withdrawal for:

  • Digital content not supplied on a tangible medium
  • Goods made to the consumer’s specifications (custom-made products)

By placing an order and agreeing during checkout, you:

  • acknowledge that the product is custom-made
  • expressly agree to immediate execution
  • waive your right to withdraw from the purchase

This applies to both digital files and personalized physical products.

3. Order cancellation

Cancellation is possible within 60 minutes after placing the order, provided that production has not yet started.

Once the production process has started, cancellation is no longer possible.

For physical products:

Once the artwork has been approved and sent to production/printing, the order can no longer be canceled or modified.

Shobli reserves the right to determine when production has started.

4. No refunds for subjective reasons

Each creation is developed through a refined studio process, combining digital expertise and artistic finishing into a consistent final result.

For this reason, no refunds will be granted based on:

  • Personal taste
  • Interpretation of style
  • Expectations not explicitly stated
  • Minor differences in color, composition, expression, or detail
  • Dissatisfaction after delivery (digital or physical)

Example results are clearly displayed prior to purchase.

By placing an order, you confirm that you understand and accept the style, finishing, and visual direction.

5. Corrections in case of errors

If:

  • An incorrect file is delivered
  • The file is technically corrupted
  • The selected style has clearly been applied incorrectly
  • The final result demonstrably deviates from the provided photo

Shobli will perform one (1) free correction round.

Corrections are limited to reasonable adjustments within the original order.

No refund will be provided unless correction is technically impossible.

Shobli reserves the right to determine whether a claim is valid.

6. Physical products (canvas & frame)

For orders including a canvas (gallery wrapped or shadow box frame):

  • Production starts only after artwork approval (if applicable)
  • After production, changes, cancellations, or refunds are no longer possible

Physical products will only be replaced if:

  • There is transport damage
  • There is a production defect (print error, damaged frame)

You must report this within 48 hours of delivery and include clear photos.

Minor variations in color or material are inherent to printing processes and do not qualify for refunds.

7. Quality of provided photo

The final quality depends directly on the photo provided.

Shobli is not responsible for:

  • Low resolution or blurriness
  • Poor lighting
  • Cropped or unclear faces
  • Filters or excessive editing

If a photo is unsuitable, production may be paused pending new input.

If no usable photo is provided after production has started, no refund will be issued.

8. Delivery

Digital delivery

  • Delivered via email or download link
  • You are responsible for providing the correct email address
  • Checking spam or junk folders is your responsibility

Physical delivery

  • Production and shipping follow indicated timelines
  • Risk transfers upon delivery

Failure to receive emails or delays outside our control do not entitle you to a refund if delivery can be proven.

9. Customer support

For questions or claims: support@shobli.com (include your order number).

Each request is evaluated based on:

  • The provided photo
  • The selected style
  • The product description at the time of purchase

Shobli provides an artistic interpretation and does not guarantee subjective satisfaction.

10. Chargebacks

Unjustified chargebacks for correctly delivered custom-made products will be actively disputed.

Shobli reserves the right to:

  • Provide evidence to the payment provider
  • Refuse future orders
  • Recover administrative costs